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Service & Support

MANAGED PRINT SERVICES

CHANGING THE WAY YOU PRINT


Our Total Managed Print Service means that you and your staff only need to think about the paper that comes out of your printers.

We take care everything else which means that you get to do more fun things rather than clearing paper jams or ordering toners. We even collect and recycle empty toners cartridges.We can help you with all your business’s document needs, covering printing, copying, scanning, workflow design, document management/storage and cost recovery. Established over 30 years our experience means that the managed print solutions we implement deliver increased efficiencies and guaranteed lower costs. We are passionate about service and we bring a specialist's understanding of print management to design, build and implement managed print solutions that are consistent with your strategic business objectives

Whether you require service and support, advice on the rationalisation of your printer fleet or a complete review of your firm’s printing strategy, we have a friendly and professional team ready to help. You can expect straight talk and honest answers.

8 BENEFITS OF OUR SERVICE

1) Cost Savings of 40%

Our Managed Print Service produces real guaranteed cost savings and covers

  • All parts, all toners and all call outs
  • 4 hour response
  • Regular preventative maintenance
  • Routine cleaning
  • Service loan print devices whenever required
  • Empty toner collection / recycling
  • Service help desk 7am-7pm

2) Automated Toner Supplies

Using information and email alerts received from our monitoring software all printer supplies are delivered before you run out.

3) Servicing and Repairs

All parts labour and toner are included. All engineers are manufacturer trained and each device is linked to our remote service centre for proactive response to email service alerts.

4) Helpdesk Support

We operate a user help desk for all print related issues from 7am - 7pm.

5) Management Reports

Our monitoring software constantly checks the usage and performance of all your print devices to produce detailed reports when required.

6) Proactive Maintenance

We undertake regular preventative maintenance to reduce future problems.

7) Dedicated Account Manager

You will have one point of contact for all printer related issues and we conduct regular reviews to help improve all aspects of your printing to include advice on cost reduction, print security and CO2 reduction and workflow processes.

8) One Invoice

All costs relating to printer maintenance and the supplies used by your printers are included in ONE itemised invoice from ONE supplier.